Enabling abuse in online communities: How many voices have been silenced?
I have been on the Internet for a full half of my life. I was twelve when I got my first computer. I am days from turning twenty-four.
I more-or-less grew up on the internet. I’ve been part of a variety of online communities. You definitely start to notice some commonalities. I think I’ve pegged the median life of an internet community around three years: after that time, drifting sets in, or conflicts create divisions, or original members have moved on and it feels like the essence of the community went with them, and so on. And there’s often one or two people from the group that you keep contact with over the long run.
I’ve gained so much from my time online. I’ve connected with some amazing people. I’ve made lasting friends. I’ve had space to grow, to explore. Making those connections online as a young teen actually helped me learn to socialize offline (contrary to the panic of traditional-media sorts as new media grows more prominent and the new generations make use of the technology available to them). I still had access to a network of support when I found myself unable to leave the home or socialize in-person. And access to information, the opportunity to learn things that might never have been in my reach otherwise — from sexual education to photography and design concepts to politics and social awareness. And I needn’t go into detail, I think, for most of my readers to understand the value of activism no matter where it happens.
For all the internet has to offer, it can also be a dangerous place. And I’ve watched it happen in a number of communities I was a part of. There are all kinds of people out there, and not all of them with a sense of understanding or respect for boundaries. And it only takes one person, out of hundred or thousands, to change the shape of the community they target.
It can happen in many ways. Some of you might remember that I met my husband online. The community we met in was a close-knit group of friends. Every year we planned a meeting, choosing a place close to some percentage of the group, and would go out together to museums, restaurants, theme parks, local/historical points of interest, and so on. We associated with one another with our real identities, for the most part. As far as we knew. Until one member faked his own death to us, for reasons unknown, and several people who had grown very close to him fell out of the community as a result.
There was another community, a much larger one, where members sorted themselves into sub-groups of friends. And one group was dominated by this particular woman. She made a point to be as inflammatory as possible. She wanted to see drama. And she would target any individual who raised her ire (whether they spoke against her or just happened to be in her way at the moment). Target with harsh words, target with customized insults, target with twisted stories or speculations about the person, designed to exploit their vulnerabilities, displaying knowledge of the target and hir situation — she had done her research — that was as much a personal violation as the infectious lies that she weaved into her attacks.
I’ve seen this happen in multiple communities. These toxic individuals who strongarm their way into prominence. In the beginning they are boisterous but nonthreatening. But their loud, commanding style immediately sets them into a dominant position, no matter how few people know them at first. They use their dominant position to reward people who make a show of flattering them. They make connections early, carefully cultivating supporters, rewarding them with insider status if they show themselves willing to play by the dominator’s rules.
This toxic person begins to gain prominence, in part because sie begins to sew conflict. Sometimes it is subtle, not overt or obviously conflict-seeking, but rather setting hirself up to be wronged, or finding a sensitive issue to exploit. But sometimes it is blatant: outright picking a fight with other people, seeking out enemies. Either way, sie becomes a person that no one can any longer ignore. Sie forces hir way into a place of importance and relevance to all community members; they have to pay attention, because otherwise they might stumble in hir path, or break one of hir rules inadvertantly, and suddenly find themselves in the middle of a shitstorm.
This is the point at which the shape of the community changes: this person is terrorizing the community. Hir supporters are no longer simply part of another sub-group of friends, but now become enforcers. They cannot believe that anyone would speak ill of this person who has treated them so well, and they make sure that anyone who does so is promptly punished. They make sure that no one breaks the dominator’s rules; they pick fights with others in an attempt to prove their loyalty to the dominator.
The really disturbing part is when the big fights break out: anyone who speaks out against this toxic person is swarmed. The toxic person may or may not be personally involved. Sometimes, sie sits back as hir supporters do the work of harassing the dissident, picking at all their flaws, manufacturing them if need be. But sometimes, sie will get involved — seeking this person’s greatest vulnerabilities, and exposing to all observers — knowing that sie does not need to say the nastiest things — someone else will step in and do the dirty work for hir.
And people get the message. It only takes one time, although it may happen well more than just once. People see what the consequences are for speaking out against abuse. And people, quite rightly, would rather protect themselves — even if they feel brave enough to speak up, they can see already that it’s not enough to make it stop. They might have seen a great many people speak out against the abuse, and each of them individually targeted for attack, and the dominator keeping hir place of influence in the aftermath. People may not be happy, anymore, but sie still holds this power.
This is highly damaging in any community. I’ve watched it happen, watched how the dynamics of the community change, observed the consequences of pushback. In one particularly extreme incident, the bully actually researched the real-life identity of an enemy and called around to anyone she could find, including the target’s in-laws and boss, with a fabricated story that was just plausible enough to sew seeds of doubt, and the target actually saw consequences at work because of it.
But even when the abuse is confined to the online community, it can have real effect. I’m not a person who believes that the internet is a somehow less-important space than physical proximity. We are all real people, and we are having real interactions and making real connections, medium regardless. Harmful behavior is harmful behavior, no matter how it is facilitated. And abuse is no less abuse because the abuser isn’t sitting in front of you.
To the contrary: the invasion of space, the assault on a person’s autonomy and integrity, the violation of a person’s freedom of association, are just as real when they happen over a data line. These spaces are important. They might be the only space you can interact with distant friends. They might be the only space you can interact at all, because you are dealing with disability or poverty that makes leaving the house (or bed) and socializing in person difficult or impossible. (Which is why it’s frustrating when people dismiss online spaces as somehow not-as-real or not-as-important.)
When I’m part of a community that houses one of these bullies, I live in fear of the person ever being clued in to my existence, knowing that I could not handle being targeted like that. I have had to leave communities I cared deeply about because I couldn’t keep subjecting myself to those conditions. I have had to break connections with people I cared deeply about because they had some connection to the abuser.
And not just with online friends.
After I moved to Pittsburgh three years ago, I lost contact with every friend I had in California, my closest, deepest soul-mates (in a BFF sense). You see, my mother started stalking me online, seeking out every social media account she could find, invading every space she could find me in. So I left them. All of them. For two straight years I never logged in to my Myspace or Facebook accounts because she would be able to see that I had; certainly I couldn’t have interacted with anybody on them because she would find out. The friends whose emails I didn’t have before, I lost contact with. The friends whose other contact information I did have were the ones in my home-town social circle — the social circle my mother had infiltrated. So now, 2500 miles away in a place I’d never lived, knowing no one but my husband and his immediate family, I was completely isolated from the only support system I had.
Abuse has real ramifications. On real people. No matter where it is carried out.
When it comes to online spaces, some people may not see much of a problem. It doesn’t feel threatening to them. Annoying, maybe. But not threatening. And they don’t see why people can’t just ignore it. It’s not that hard to get past, for them.
But there are some people who can’t just ignore it. People who have been through this before. People who have been primed by previous abusers, primed to respond to certain tactics. For these people, even if they are not the center of a conflict, just being exposed to those same dynamics again can be incredibly harmful. It might not be the same person, the same place, the same situation — but the same patterns are playing out, and it’s not just that you have flash-backs to previous events; it’s the way you return to the state of mind you were in during the previous abuse, the way your patterns of thought go back to how they were then, the way you react to things restored to its previous setting. You might find yourself becoming highly self-critical, questioning your own experience of things, doubting your knowledge of yourself and what happened. You might find the same problems with self-loathing come rushing back. You might be wondering whether you really deserve it. You might start to see yourself as a burden again, highly aware of all the ways you drag other people down.
You can’t just ignore it away. You can’t just Think Positive your way out of it. You can’t just tell yourself that all these thoughts are untrue; no matter how well you understand something intellectually, there is something about the human psyche that still follows those same self-destructive emotional patterns when exposed to the same kind of situation that originally set them in place.
Just because you don’t actually feel like the community bully is going to find you at your workplace doesn’t mean hir actions aren’t having real effect on you — no matter how much you fight it.
Survivors of abuse are everywhere. And they are not always known as such. They are often invisible. And the consequences they suffer are not always apparent to outside observers.
What disturbs me as I watch this play out in yet another community I care about deeply is that this community is different. It’s not just about making friends or sharpening your debate skills or sharing memes with each other. This is a community with a purpose, and it has real effect. Real change is happening because of the conversations that we have with one another, puzzling out the direction of a movement, examining systems and learning how to change them, working with one another to advance the theory behind the movement, to find relevance, to find need, and to fill it. A lot of people have been introduced to concepts they might never have encountered without a thriving network of communities dedicated to common purposes. And, as a believer in bottom-up change, I fully believe that the influence of this community will spread.
And maybe it’s naive of me to expect better, but I rather do expect that groups of people centered around advocacy and activism would have some measure of awareness of abuse, how it works, how devastating it can be to the person/people targeted. I would definitely expect many of these communities to know that the abuser has often made sure to become in some way valuable or indispensable to the larger community, doing good things for other people, even as they do such harm to others. How often do people rally around an accused rapist and close in on the accuser, because they know what a good person the accused is and what good they are doing in [other area], so there’s no way they could be capable of something so heinous, and anybody who suggests something so patently ridiculous must have some sort of insidious motive…
You will see similar narratives play out in online communities — often without even the precept of an accusation. It is not the target who (publicly) initiates the conflict, in this case — the target may have been minding hir own business — but the abuser. All the abuser needs is a slightly modified version of reality — just plausible enough that supporters/enforcers and passers-by don’t bother to check for accuracy, but instead go on the abuser’s version of events — but just twisted enough to set up the target for harassment and humiliation, just something enough to suggest salacious details (real or manufactured) that a motivated supporter might dig up about the target, and just set up in such a way that any way the target might defend hirself would only create more embarrassment or incite escalation.
This is called manipulation.
What is most frustrating is that there are people who know that something is wrong here, people who are seeing red flags, but rather than choosing to back out of the whole conflict, they step in to question the target. Because maybe there are personal issues between the abuser and the target, they figure, but on the merits (as posited by the abuser), doesn’t the bully have a point? And then they unquestioningly accept the abuser’s terms of engagement, imposing those terms on the larger conversation, forcing the target to either engage on the abuser’s terms or not at all — which, of course, sets the target up for failure. And the conversation may not have proceeded on the abuser’s terms without the intervener’s assistance.
This is called enabling.
These people are willingly being used as tools. They are allowing themselves to be manipulated, for what reason I can only guess: sometimes, for the approval of the dominating person, for the points they win by staying on the right side of the conflict (“right” as in most dominant), or maybe they’ve had conflict with the target before too. Maybe there are other reasons, reasons I don’t understand right now, that aren’t as malignant in nature, even as they have a negative effect.
But it’s especially awful, when it happens that way — because it hurts so much worse coming from the innocent bystander, the person who had previously been a friend — it cuts so much deeper when it is coming from a person who generally acts in good faith, a person who generally acts with respect.
The target, then, is isolated: the people who see what is going on are too afraid to speak up, knowing that the consequences of showing any support for the target are having some of that scrutiny diverted their way. And it is understandable to protect oneself in that case, especially when past incidents have shown that even a great many people speaking up against the abuse cannot break down the power structure that the abuser has built.
And that is why the enforcers (whether willing or oblivious) are so frustrating. Because they are the ones who are defending that power structure. They are the ones who are making sure that even when the vast majority of the community is unhappy with the state of things, they cannot wrest back control of their space. The abuser, by hirself, could not win against an entire community that is sick and tired of hir actions. But when the abuser “has a point” — “does so much good” — when people would rather stay willfully ignorant to the structure they are reinforcing as they use it for their own benefit, because any position of influence is worth it because they would use it for good things –
And the system forges on.
How many voices have been silenced by this system we so casually reinforce?
How many people have been intimidated out of writing, building, working within the community?
The answer isn’t zero.
I’ve watched enough of these conflicts now to have lost count of the people who did speak up, who bore the consequences of doing so, and whose voices disappeared entirely after the storm passed. I’ve lost count of the people who became targets, and the campaign was a success, the person humiliated, and even when attention turned elsewhere they were too scared, too depressed or burned out, questioning whether they could ever contribute anything valuable — their voices quieted.
And there is no way to count the people who were observing silently, who might have joined the community, adding their voice to the conversation, contributing valuable perspectives and insights — no matter how small their circle of influence — who were too scared, having witnessed what can happen if they inadvertently step in the path of the wrong person — who decided it wasn’t worth the risk.
Again, this is devastating in any community. But particularly in this one — a community where we want people to use their voices — we want a diversity of perspective — we want a high degree of participation. This is a community where the entire point is to listen to these voices, and to engage with one another, to build upon each other — and no matter how small the voice, no matter how unknown the contribution — it still matters. A great diversity of small contributions makes a stronger, more stable foundation for a movement.
Every little bit is just as important as the next. And the higher degree of participation you have within a group — whatever commonality they share — the more likely the movement is to actually better their position in society, in life. The more you discourage participation, the more the movement becomes dominated by a few competing leaders. And the fewer people participating, the less relevant the movement becomes, for lack of a diversity of knowledge and perspective. The fewer people participating, the more the faults of the few leaders matter. And the more likely the movement is to eat itself inside out.
I don’t trust that it will make much of a difference, just me writing on my little blog. Especially when I am too fucking scared to name names. Especially when I already spent two days suicidal last week, and still don’t know whether I feel up to meaningful participation in this community going forward. Especially if that scrutiny comes back. I’m being fairly risky, writing about it outright like this. And it’s my own safety that I’m risking. And if I find myself targeted again, I might have to pull out of yet another community because of it.
But I will mourn this one a fair bit more. Because it’s more than friends lost.
It’s purpose.














annaham
| Monday, January 18, 2010 | 4:15 pmThank you, Amanda. This is brilliant. ♥♥♥♥♥♥
Shiyiya
| Monday, January 18, 2010 | 4:37 pm<3
Chally
| Monday, January 18, 2010 | 5:04 pmRight on.
RMJ
| Monday, January 18, 2010 | 6:01 pmThank you so much for writing this. Dead on.
Flexy
| Monday, January 18, 2010 | 6:05 pmThank you for writing this.
Quixotess
| Monday, January 18, 2010 | 6:40 pmMy very first boyfriend was online. We were both established members of a reasonably large online community. It wasn’t a good relationship. The cybersex part always made me uncomfortable, and it was always based on his needs, and when we weren’t cybering, it was really difficult to get him to talk to me. I started to feel gross instead of loved. I lost the passport I was going to use to go see him, and he went on a roller coaster ride of hopefulness and despair. One day he would not even listen to my cautions that I might not be able to find it or get a new one in time, and the next day he was utterly convinced that not only our relationship, but everything in his whole life was doomed to failure. After I finally confirmed that I hadn’t been able to get a new passport, he went through another several cycles of “things will be perfect” and “our relationship is doomed and pointless.” When he finally broke up with me, I was too emotionally exhausted to be sad.
Within days, I began hearing accounts of my behavior back to me from other members of the community. They told me I had admitted to not really caring about the whole thing (I hadn’t.) They told me I had lied to him about losing my passport (I wasn’t lying.) Some people who had been kind friends to me in the past stopped talking to me. I discovered they were using the secret “inner sanctum” forum (to which I did not have access and he did) to spread lies about me. Eventually I became angry and lashed out, revealing the existence of the forum to people who hadn’t known, on an IRC chan. I was instantly permabanned, and my name is now a byword for “bitch” among the inner sanctum people. (For example, on a thread titled “Things you don’t want to say during sex” one was “Ooh, Quixotess.”) (I didn’t look for this stuff, but people told me about it.)
And, oh yeah, this was a feminist forum. Not a forum specifically about feminism, but a forum run by feminists.
Anyway, since then, I’ve known that a community being full of feminists and social justice people isn’t protection for shit. Apparently, enabling abuse is the human condition.
As for naming names, I think in order to have a full discussion about abuse, in some discussions we should name names and in some we shouldn’t. It’s good to have discussions dealing with the specifics of a given abusive situation, and good to have discussions about “in generals” and “in the futures” and not get stuck on details.
One thing that’s really stuck with me that I think I read on flipfloppingjoy was, when abuse comes to light, we need to deal with the fact that both the victim and the abuser are members of our communities. That is, not only do we need to support the victim and not blame hir, we also need to examine what it means for us to have supported an abuser in our community. (And, in a community people must be in for survival, maybe we have to negotiate how to keep the abuser in our community without letting hir abuse, as well.)
Thank you so much for this post, amandaw.
It’s long been on my mind that there is no manual for how to deal with abuse. You know, like we have step by step instructions for checking your privilege & making good apologies, for being an ally, and so on? What would similar posts re: abuse directed to the victim, the enablers/bystanders, and the abusers look like? It’s like it’s too too raw to ever directly engage with, especially since these discussions only ever seem to take place after the fact.
I’m also thinking about how awful it is that you’re scared to name names here, not least for the future victims of the abuser. In the kink community, newcomers are encouraged to connect with a mentor who has knowledge of the local people. As a sub, I can’t tell you how many times it’s been emphasized to connect with other subs so that they can tell you who to stay away from. Why there aren’t better enforcement policies so that the people who must be stayed away from are kicked out, is something I don’t know, but it does mirror the situation online where power is so decentralized.
I’ll finish this novel by saying, I really hope that people choose to contiinue and sustain a discourse about abuse in the progressive online community. There’s a lot of ground to be covered here, a lot of urgent needs to be met. How do we detect abuse? How do we confront it? When do we name names? How do we deal with the knowledge that we were victims/enablers/abusers? I hope lots of people pick up the reins here and take up the discussion, and when they do I hope their posts are at least half as thoughtful and valuable as yours, amandaw.
claire
| Monday, January 18, 2010 | 10:20 pmthank you so much for writing this.
whatsername
| Tuesday, January 19, 2010 | 1:54 amThank you for writing this.
Evamaria
| Tuesday, January 19, 2010 | 7:35 amThese dark sides of online communities (or offline communities, for that matter) are hard to face – thank you for speaking up in the face of your (sadly ver real) fears.
EKSwitaj
| Tuesday, January 19, 2010 | 8:56 amThe other thing these toxic people do is to sew uncertainty (silencing those who experience the abuse goes a long way towards this). So maybe some people know that something isn’t right, but they’re really not sure what it is or if their perceptions are valid. With that doubt, people who might otherwise have been allies to the abused become silent bystanders.
krismcn
| Tuesday, January 19, 2010 | 1:30 pmI just want to express my support, and thank you for continuing to write.
Amanda
| Tuesday, January 19, 2010 | 3:17 pmAnother thing they do is find each other and band together against their mutual target(s). That is how not only me but my family, friends, and workplace have been harassed, stalked, threatened, and defamed. Some of the people who could speak are past targets of the same people and are afraid for their lives, sanity, or safety. Legitimately. And some of the stalkers have carefully arranged sets of lies and manipulation until they can make themselves look like victims. (As they have done in the past.) And then people with sympathy for underdogs rush in to enable them.
I have finally got past the point where I seriously wondered if my perceptions of reality were distorted (after weeks of communication from people who distort reality themselves). But it was hard to get out of that place. Especially after watching people I used to know on a casual basis turned against me, communities I thought were safe invaded, and so forth. But somewhere in there I finally realized the secret they didn’t want me to know: I exist, and no amount of manipulation will change that. I don’t have to do anything but exist, to refute the lies. They are the ones spewing wasted energy all over the place, to try to distort the fact that I exist, but on a fundamental level that fact cannot be truly distorted. And no matter what they try to take from me, I am still here. (And my existence, not actions I never did in the first place, is what bothers them so much, and what they have set themselves up as enemies to.)
That doesn’t solve the whole problem but it made me less vulnerable to the head games. Here’s to hoping that the head games stop, for both of us.
shah8
| Thursday, January 21, 2010 | 3:25 pmAnd yuppers, I still come around to this blog every so often.
Because I can find wisdom here.
tovl
| Saturday, January 23, 2010 | 9:00 amI’m sorry to hear this happened (is happening) to you. And yes, I recognize what you write about. Not the particular instance, but the “thing”. It has destroyed useful, searching, working to cause communities, and blocked and redirected others,which stagger on to an eventual whimpering death. I think in some cases, it is a planned movement from a particular segment of society. In more than one instance, I’ve seen it blocking women’s autonomy and independence, and the perpetrators of the hate and violence, yes, violence, are some very sick men and their enablers. There are people who are pure evil.
Interesting posts, weekend of 1/24/10 « Feminists with Female Sexual Dysfunction
| Sunday, January 24, 2010 | 9:29 pm[...] Enabling abuse in online communities: How many voices have been silenced? – I’ve seen this bullying phenomenon happen on online forums I’ve been a part of – sometimes it’s been propagated by the moderators & admins! [...]
NPFP Guest Post: When Activism Becomes Bloodlust « Raising My Boychick
| Monday, February 8, 2010 | 4:58 am[...] So then… what do you do when someone is taking advantage of this rule to honest to god abuse people? [...]
Penny Sautereau-Fife
| Monday, February 8, 2010 | 7:11 amI’ve been bullied and abused my entire online life by people like that. One of their favorite tricks is to paint YOU as the one doing all the things they’re doing to come across as the victim to your actions, so that you become afraid to have ANY opinion lest someone twist it to justify lies about you. I spent years hiding and biting my tongue because of such a person on the old soc.support.transgendered newsgroup. She was horrifically toxic and would go to ridiculous lengths of personal research about anyone who disagreed with her in even the most miniscule ways. She was my first experience with a toxic troll like that and the damage she did still affects me now. To this day I still stupidly fall for a few of the baiting tricks and let myself get sucked into the hate spirals. Only now it’s people who, unlike the s.s.tg person who publicly despised everyone but her inner circle, it’s now people who claim to care about me that do the moist damage, using our relationship as emotional blackmail to shut me up if I ever point out when they’re being an ass.
I finally gave up trying to get away from the drama. Drama exists, it will find you, there will always be someone causing it, and a few people accusing you of being the source to deflect attention from their causing it. I learned that the only real way to avoid drama is to completely cut yourself off, but doing that the abusers win. I no longer let manipulators like that control me with fearmongering, bullying, abuse and smear-tactics. People are going to believe what they want and you can’t lose sleep because the Toxic person convinced a dozen people you’re a drama queen troll so those dozen people won’t be looking too closely at them. If that dozen people believe the worst about you move on, they clearly are easily swayed sheep who don’t really know you and in turn are not worth knowing. These days I focus on the people who I care about and I don’t filter my opinions for anyone, but it’s hard sometimes, because the abuse did cut deep, and those kinds of scars are very slow to heal.
Leonie
| Saturday, February 20, 2010 | 2:34 amvery true – I’ve seen it too.